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| Customer Testimonials
In 1999, J.D. Powers and Associates ranked MindSpring and EarthLink number one and number two in overall customer satisfaction among largest national ISPs. Read what our members have to say about our service. Since switching to EarthLink from AOL, we've never had so much
as a busy signal, and your support people are so nice! -- I've been flooded with offers for free ISP service..I just tell
them sorry--I'm with the best company in America - MindSpring! Super
Service!! Keep up the good work! You're a "rare" commodity in the
business world!! -- First, let me tell you that the three people I talked to over the course of setting up my account were all first rate. They were courteous, helpful, and very professional. I was very impressed, and instantly liked your company. I know quality when I see it. Second, I love the Start Page; it's packed with all kinds of good stuff. In fact, I've liked everything I've seen so far. It seems this could be the beginning of a beautiful friendship.
Keep up the good work. -- Thanks to everyone at EarthLink! You have done a marvelous job!
Just taking the time to allay my concerns beats AOL hands down!
This is a wonderful company and service not only from the aspect
of accessibility, but response and personalization as well. I appreciate
your service and customer accessibility. Down times are extremely
rare or none! What more could one ask for? -- MindSpring is by FAR the best ISP to deal with EVER! On many occasions
when I've called Tech Support or Customer Service, I get the pleasure
of dealing with a trained professional who's willing to go the extra
mile to help out a customer. MindSpring is MY final choice for a
great Internet experience! -- We called your technical support line and kept your service staff
very busy. They were extremely knowledgeable, very friendly, and
endlessly patient with a couple of techno dunces. We opened our
account by phone at 7 p.m. last night, and by 9 p.m., we were already
in the process of downloading your EarthLink Software. Since last
night we have called your technical support line four times and
received courteous advice every time. -- The technical support staff has been my right arm on my business
and home MindSpring accounts. They really care and show much professionalism.
I highly recommend [MindSpring] to the small businessman as well
as the home user. -- I have to write and tell you how happy I am with EarthLink. From the moment I called the company and bought the service, I have been thrilled with the company. Your employees were courteous and the installation of your software was a snap. I have been a very satisfied customer since day one. Never a glitch, busy line, or service problem EarthLink has been flawless. In this day and age it is unbelievable! A great product, excellent
service, and fairly priced. What more could a customer want? -- I couldn't believe how fast MindSpring is! When I first logged
on it was at 50666bps! Awesome! I'm keeping MindSpring for good!!
-- EarthLink rocks! I don't see as much as I'd like to about my favorite ISP in the Northwest, but I do my best to spread the word. Here's a print ready, unsolicited testimonial for your files:
"EarthLink is the best Internet service provider I've used. I was
hangin' out in cyberspace before CompuServe happened, and I've used
many other ISPs. I've even spent my share of time on The WELL. The
service, support, and coolness of EarthLink beats 'em all. EarthLink's
the best. Use 'em!" -- You could charge twice as much for this kind of service, and I
wouldn't mind paying it. MindSpringšs service, as well as support
continue to make me a very happy customer. Thanks for everything.
-- Thank you, thank you, thank you! A couple of your senior tech support representatives called me and helped to set up my account. The reps were very courteous and helpful. The first technician called at 3 p.m. as I was just leaving home. He asked me when the best time to call me again was, so I told him 7 p.m. The other representative called me back at 7 p.m. sharp! Congratulations on having such good employees at EarthLink. After
all, they are the ones who make or break the organization. -- Always quick, friendly and helpful.This is the main reason I stay
with MindSpring! -- EarthLink has been one of the most consistent providers that I have heard of. After listening to complaints from friends and relatives about their providers, I am quick to recommend they "switch rather than fight." Almost all have thanked me for my recommendation after having used your service for only a short period of time. I've had to call the technical support line on more than one occasion for help in solving some problems. On each occasion, I was dealt with in a courteous and professional manner. The nicest part of each experience was the ability to promptly speak to a human instead of some voice-messaging system. I recently retired and my wife and I have started a small business. Today I called for additional information on your SmartSite. Again, I was impressed with the professionalism and the reasonable pricing you have made available to the small business owners. Originally I had thought I would not be able to afford a commercial site and would just use my personal site for the business. However, your SmartSite pricing structure will permit us the same exposure as the larger corporations. I would like to thank you and all at EarthLink for the fantastic
job you've done. Keep up the great work. -- Not only is MindSpring's network
almost always available and fast and reliable, but your customer
service and technical help professionals are ALWAYS helpful, friendly
and knowledgeable. |
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